7ebet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 7ebet ("we", "us", "our") collects, uses, stores, shares, and protects personal information that you ("you", "User", "Member") provide to us or that we collect when you use the 7ebet website and associated online gaming services (collectively, the "Platform"). This Policy applies to all users of the Platform, regardless of their location or the device they use to access it.

By registering an account on 7ebet or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not consent, you should not use the Platform. This Policy should be read alongside the 7ebet Terms & Conditions, which together form the complete legal framework governing your relationship with 7ebet.

2. Who We Are

7ebet is an online gaming and sports betting platform serving players primarily in Bangladesh. The Platform offers live casino games, sports betting with a focus on cricket, slot games, crash games, and fish shooting titles. 7ebet operates the Platform and is the data controller responsible for the personal information collected from users. Our customer support team can be reached at [email protected] for any privacy-related enquiries.

As the data controller, 7ebet determines the purposes for which and the means by which personal data is processed. We take this responsibility seriously and are committed to handling personal data transparently, fairly, and in accordance with applicable data protection principles.

3. Information We Collect

7ebet collects personal information in three main ways: information you provide directly, information we collect automatically when you use the Platform, and information we receive from third parties in connection with your use of the Platform.

Information You Provide Directly

• Registration information: full name, date of birth, mobile phone number, and any additional details required to complete account setup and age verification.
• Identity verification documents: national identity card, passport, or driving licence number and images, submitted in response to KYC verification requests.
• Proof of address: utility bills, bank statements, or other official documents confirming your residential address, where requested for verification purposes.
• Financial information: payment method details (such as bKash mobile number, Nagad account reference, or bank account details) used to process deposits and withdrawals. 7ebet does not store full payment credentials — only the reference information required to match transactions.
• Communications: messages, complaints, and support requests you send to us via our customer support channels, including the content of those messages and any attachments you include.

Information Collected Automatically

• Device and technical data: IP address, device type and model, operating system version, browser type and version, screen resolution, and mobile network information.
• Usage data: pages visited, time spent on each section, games accessed, bets placed, betting history, deposit and withdrawal transactions, session start and end times, and navigation paths through the Platform.
• Cookie and tracking data: information collected through browser cookies, session identifiers, and similar tracking technologies used to maintain your login session and personalise your experience.
• Responsible gaming data: deposit limit settings, session time limits, self-exclusion requests, and any cooling-off periods applied to your account, retained to enforce your responsible gaming choices.

Information from Third Parties

In certain circumstances, 7ebet may receive personal information about you from third parties. This includes identity verification data from KYC service providers, fraud detection signals from payment processing partners, and technical performance data from our infrastructure and hosting providers. Any information received from third parties is handled with the same level of care as information you provide directly, and is used only for the purposes described in this Policy.

4. How We Use Your Information

7ebet uses the personal information we collect for the following purposes:

• Account management: creating and maintaining your 7ebet account, verifying your identity and age, processing login requests, and enabling you to access the Platform's features.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; reconciling transactions; and investigating payment disputes.
• Legal and regulatory compliance: fulfilling our KYC and anti-money laundering (AML) obligations, complying with requests from law enforcement or regulatory authorities, and maintaining records as required by applicable law.
• Platform improvement and personalisation: analysing aggregated usage patterns to improve Platform performance, fix technical issues, and develop new features; presenting game recommendations based on your activity history.
• Security and fraud prevention: detecting and investigating suspicious activity, preventing multi-accounting, identifying patterns consistent with bonus abuse, and protecting the Platform and its users from fraudulent conduct.
• Marketing communications: sending you promotional offers, bonus notifications, and platform updates via SMS or in-app notifications — but only where you have consented to receive such communications and have not subsequently opted out.

5. Legal Basis for Processing

7ebet processes your personal data on one or more of the following legal grounds:

• Contractual necessity: processing that is required to fulfil the contract between you and 7ebet, including account creation, game access, and payment processing. Without this processing, 7ebet cannot provide you with its services.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC and AML requirements, and responses to lawful requests from competent authorities.
• Legitimate interests: processing carried out in pursuit of 7ebet's legitimate business interests, including fraud prevention, Platform security, responsible gaming enforcement, and Platform analytics — provided those interests are not overridden by your own data protection rights.
• Consent: processing based on your freely given, specific, and informed consent — in particular, the sending of marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Information

7ebet does not sell your personal information to any third party. We share personal data only in the limited circumstances described below:

Service Providers

7ebet uses carefully selected third-party service providers to support the operation of the Platform. These include payment processing partners (bKash, Nagad, Rocket, and other payment gateways), KYC and identity verification providers, game studios such as Pragmatic Play and Evolution Gaming (which operate games on the Platform), customer support software providers, and cloud hosting and infrastructure providers. Service providers are permitted to process personal data only to the extent necessary to provide their contracted services to 7ebet and are bound by confidentiality obligations. They are not permitted to use your data for their own independent purposes.

Legal and Regulatory Authorities

7ebet may disclose personal information to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or in connection with legal proceedings. We will endeavour to notify you of any such disclosure where we are legally permitted to do so and where it is practicable.

Business Transfers

In the event that 7ebet undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the way your personal data is handled that results from it, with reasonable advance notice before the transfer takes effect.

7. Cookies and Tracking Technologies

7ebet uses cookies and similar tracking technologies to operate and improve the Platform. This section explains what types of cookies we use, why we use them, and how you can manage your cookie preferences.

Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core functions such as maintaining your logged-in session, remembering your language preference, and ensuring that the Platform displays correctly on your device. Without these cookies, key features of the Platform cannot be provided. Because they are strictly necessary, they do not require your consent.

Analytics Cookies

With your consent, 7ebet uses analytics cookies to collect aggregated, anonymised information about how users interact with the Platform. This data helps us understand which features are most used, where users encounter difficulties, and how we can improve the overall experience. Analytics data is not linked back to individual user identities for reporting purposes.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that blocking essential cookies will prevent the Platform from functioning correctly and you may not be able to log in or access your account. Detailed instructions for managing cookies in common browsers (Chrome, Firefox, Samsung Internet, UC Browser) are available in each browser's help documentation.

8. Data Retention

7ebet retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. As a general principle: account data and transaction records are retained for a minimum of five years from the date of the last account activity, in accordance with standard AML record-keeping requirements. Communications and support records are retained for two years. Technical and device data collected through cookies is retained for shorter periods aligned with the specific cookie's purpose and lifespan.

Where you request deletion of your personal data, 7ebet will fulfil that request subject to any overriding legal retention obligations. Where a legal obligation requires us to retain certain data beyond your deletion request, we will inform you of that obligation and retain only the minimum data required.

9. Data Security

7ebet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, secure data storage with access controls limiting who within 7ebet can access personal data, regular security assessments and vulnerability testing, and staff training on data protection obligations.

While 7ebet takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 7ebet will notify affected users as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

10. Your Privacy Rights

As a user of the 7ebet Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe.

• 👁️ Right of AccessRequest a copy of the personal data 7ebet holds about you, along with information about how it is processed.
• ✏️ Right to RectificationRequest correction of any inaccurate or incomplete personal data we hold about you.
• 🗑️ Right to ErasureRequest deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies.
• ⛔ Right to Restrict ProcessingRequest that we limit how we use your personal data in certain circumstances, for example while we investigate a disputed accuracy claim.
• 📦 Right to Data PortabilityRequest a copy of the personal data you provided to us in a structured, commonly used, machine-readable format.
• ↩️ Right to Withdraw ConsentWhere processing is based on consent, withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the rights listed above, please contact 7ebet customer support at [email protected]. We may need to verify your identity before processing your request to ensure that we do not disclose personal data to an unauthorised person. We will not charge a fee for processing legitimate data subject requests.

11. Children's Privacy

7ebet is strictly an adult-only platform. The Platform is not directed at, and is not intended for use by, any person under the age of 21. 7ebet does not knowingly collect or process personal data relating to individuals under the age of 21. If you believe that a person under 21 has provided personal data to 7ebet, please notify us immediately at [email protected] and we will take prompt steps to delete that data from our systems.

12. Marketing Communications

7ebet may send you promotional messages, bonus offers, and platform updates via SMS or in-app notification — but only where you have provided your consent to receive such communications at the time of registration or subsequently through your account settings. We will never send you unsolicited marketing communications without your prior consent.

You may withdraw your consent to receive marketing communications at any time by contacting our support team at [email protected] or by following the opt-out instructions included in any marketing message you receive. Opting out of marketing communications does not affect your ability to use the Platform or receive transactional or account-related notifications, which are not subject to marketing consent.

13. Changes to This Privacy Policy

7ebet may update this Privacy Policy from time to time to reflect changes in how we collect and use personal data, changes in applicable law, or changes in our business operations. The updated Policy will be published on the Platform with a revised "Last updated" date. Where changes are material, we will make reasonable efforts to notify registered users in advance — for example, by displaying a notice on the Platform.

Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 7ebet handles your personal data, please contact our customer support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]